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What is my secondary email address?
Your secondary email in most cases is the email address you included on your application to South Dakota State University. Also could be the email you received your acceptance letter or any other correspondence from the university.
How can I update my secondary email address?
Students can fill out to following form in order to update their secondary email address https://www.sdstate.edu/sites/default/files/campus/records/upload/changeaddressform.pdf
If you are a student employee, your secondary email address is automatically set as your Jacks email address. So check your student email for the password reset link.
Faculty/Staff need to set their own secondary email address via the online directory on Insidestate. Search your name on the directory and once you open your profile you can enter your secondary information. Only you have the permission to edit your secondary information.
The password reset page does not work for users located outside of the United States, for assistance with resetting your password please contact the SDSU Support Desk at (605) 688-6776 or
While most systems will take your new password right away, we suggest waiting 10-15 minutes for the new password to synchronize.
Email and applets through Mystate (housing, NSO, meal plan, etc.) could take up to 30 minutes to synchronize correctly.
If your SDSU account is locked out, you will need to wait 15 minutes before trying again. Or call the SDSU Support Desk at (605) 688-6776 and they will unlock it for you.
If your WebAdvisor is disabled wait 45 minutes and then try logging in again. The Support Desk in unable to re-enable your account.
If your SDSU account is disabled, contact the SDSU Support Desk at (605)688-6776 or
for more information about account disables.
Your SDSU is for anything connected only to SDSU. This includes: email, Mystate, Insidestate, network access (wifi), Tutor Trac, AIM, and a long list of other programs.
Your BORIS account is your account for anything on the state level. This would include: WebAdvisor, D2L, ImageNow, South Dakota EZBuy, and other state level offerings.
South Dakota State University has put into policy these password requirements for the creation of strong passwords and the protection of those passwords. To read the policy in full detail click here:
You can only reset your SNAP password by call the Payroll office at (605)688-5781.
Contact the SDSU Support Desk at (605)-688-6776 or
Or visit the Support Desk in Morrill Hall Room #131 for more assistance.